AddieConfigured workflowService advisors cannot always answer while helping customers in the lane
AUTOMOTIVE & DEALERSHIP OPERATIONS
AI phone agents for dealerships that keep sales and service moving.
Addie can operate as a managed AI phone agent and AI receptionist across dealership sales, service, and BDC calls—scheduling service, preserving opportunities, routing across rooftops, and moving approved information through connected dealership systems.
Arizona-based. Serving businesses nationwide.
WHERE CALLS CREATE FRICTION
Every unanswered call needs a path forward.
A dealership phone system has a lot of places for a caller to get lost: service lanes, sales floors, BDC queues, department hours, transfers, and multiple rooftops. Addie gives those calls a configured path forward.
Sales and BDC calls can arrive while teams are already working active opportunities
Department hours, transfers, and multiple rooftops create places for callers to get lost
Routine scheduling and status questions consume time that should stay with customers
ONE OPERATION. MULTIPLE CALL PATHS.
Sales, service, BDC, and rooftops should not share one generic call flow.
Dealership calls create different work depending on who is calling, what they need, which rooftop owns the conversation, and which system should receive the result.
Sales
Capture the reason for the call and approved qualification details, identify the correct sales path, and route the opportunity without forcing every caller through a generic queue.
CONFIGURED RESULTA sales opportunity reaches the right person or follow-up path with useful context already attached.
Service
Answer common service questions, identify the requested work, check configured availability, schedule appointments, and keep an advisor transfer available when requested.
CONFIGURED RESULTRoutine scheduling work can reach the service calendar without pulling an advisor away from the lane.
BDC
Collect approved lead information, preserve the caller's intent, apply routing logic, and update the configured BDC or CRM workflow when the integration supports it.
CONFIGURED RESULTThe BDC receives a structured opportunity instead of another disconnected voicemail or incomplete note.
Multi-rooftop operations
Identify the correct location and department, apply configured business rules, and move calls through the appropriate routing, reporting, or scheduling path.
CONFIGURED RESULTA caller can reach the right rooftop workflow without the dealership group becoming one large transfer tree.
WHAT ADDIE CAN HANDLE
Give routine calls a configured next step.
Service scheduling
Help callers find approved service availability and create appointments through the configured scheduling workflow.
BDC workflows
Capture, qualify, route, and update inbound opportunities using the dealership's approved process.
Missed-call recovery
Give missed or unanswered opportunities a configured path to scheduling, qualification, routing, or approved follow-up.
DMS-connected workflows
Work with supported dealership-management-system processes where the required APIs, permissions, and integration paths are available.
Multi-rooftop routing
Apply configured location and department logic across multiple dealership operations and reporting paths.
Sales and service FAQs
Handle common questions without pulling a team member away from a customer already in front of them.
MAP YOUR WORKFLOW
See where Addie fits in your automotive & dealerships operation.
We’ll map your highest-friction calls, connected systems, and handoff rules to identify a practical starting point.
EXAMPLE WORKFLOW
From service call to scheduled appointment.
A routine service request can move from conversation to a completed scheduling workflow while keeping a human handoff available at every step.
Illustrative example. Actual actions depend on the systems, permissions, integrations, and workflow approved for each deployment.
Understand the request
The caller asks to schedule an oil change and tire rotation. Addie identifies the service need and the correct dealership location.
Check configured availability
Addie checks the approved service-scheduling workflow for available appointment times.
Offer and confirm a time
The caller selects an available slot and Addie confirms the appointment details.
Update the connected workflow
Addie creates the appointment and writes the approved result into the connected dealership process.
Keep the handoff available
If the caller asks for a service advisor at any point, Addie follows the configured human-transfer path.
SECOND EXAMPLE WORKFLOW
From inbound opportunity to BDC follow-up.
A sales or BDC call can become a structured opportunity instead of a message that someone has to reconstruct later.
Illustrative example. Lead fields, write-back, routing, and follow-up actions are limited to the approved deployment scope.
Recognize the opportunity
The caller asks about a vehicle, a sales conversation, or another configured opportunity type.
Capture approved details
Addie collects the contact and qualification fields the dealership has approved for the workflow.
Choose the right path
Location, department, intent, and other configured rules determine the correct rooftop or BDC route.
Update the connected workflow
When supported, Addie writes the approved information into the CRM or BDC process instead of leaving an isolated message.
Transfer or preserve follow-up context
Addie attempts the configured human handoff when appropriate and otherwise passes forward the useful context for follow-up.
HUMAN HANDOFF
AI when it helps. People when they’re needed.
If a caller asks for a person, Addie follows the configured transfer path. If that person is unavailable, Addie captures the minimum useful context for callback or follow-up so the caller does not have to start over.
BEFORE DEPLOYMENT
What ATC maps before a dealership deployment.
The quality of the agent depends on the operating rules behind it. Before launch, ATC maps the dealership structure, system access, approved actions, and human paths that Addie is allowed to use.
See how ATC builds, launches, and manages AddieRooftops & departments
Which locations, departments, hours, and routing rules should Addie recognize?
Phone & transfer paths
Who should receive sales, service, BDC, parts, management, and other configured call types?
DMS & service scheduling
What access exists, which actions are permitted, and what should happen when a connected system is unavailable?
CRM / BDC workflow
Which lead fields, ownership rules, write-back actions, and follow-up paths are approved?
Permissions & human controls
What can Addie complete directly, and where should a person approve, review, or take over?
Reporting & recovery
What should be measured across rooftops, and what approved process should follow a missed or unresolved opportunity?
CONNECTED SYSTEMS
One dealership call can touch more than one operational system.
Addie can connect the conversation to the systems that hold scheduling, lead, routing, and reporting context. Feasibility still depends on available APIs or access methods, permissions, and the actions approved for the deployment.
CALLERADDIE
DMSService schedulingCRM / lead managementPhone routingReportingSMS / notifications
HUMAN PATHSales / Service / BDC team
Q&A
Questions about Addie for automotive & dealerships.
Can Addie schedule dealership service appointments?
Yes, when the configured service-scheduling system supports the required access. Addie can identify the service need, offer approved availability, create the appointment, and confirm the next step within the dealership's configured workflow.
Can Addie connect to our DMS?
Potentially. DMS connectivity depends on the system, available APIs or access methods, permissions, and the specific actions the dealership approves for the deployment. ATC scopes that feasibility before implementation.
Can Addie support more than one dealership rooftop?
Yes. Addie can apply configured location, department, routing, and reporting logic across multiple rooftops when the connected systems and deployment design support it.
What happens if a caller asks for a salesperson or service advisor?
Addie immediately follows the configured transfer path. If the right person is unavailable, Addie can capture the minimum useful context and create the appropriate callback or follow-up request so the caller does not have to start over.
How can Addie help with missed dealership calls?
Addie can provide inbound coverage before calls become missed opportunities and can support approved missed-call follow-up workflows when those workflows are part of the deployment. The exact recovery process depends on the dealership's phone, CRM, and routing setup.
Can Addie answer dealership calls 24/7?
Yes. Addie can answer inbound dealership calls 24/7. Actions that depend on a DMS, service scheduler, CRM, or another connected system can still depend on that system, the configured permissions, and the approved workflow being available at the time of the call.
Is Addie an AI receptionist for car dealerships or a deeper phone agent?
It can be both within the approved deployment scope. Addie can handle receptionist-style answering, common questions, routing, and human transfer, while deeper configurations can also support service scheduling, BDC intake, missed-call recovery, CRM updates, and DMS-connected processes where the required system access is available.
SEE WHERE ADDIE FITS
Map the calls that should stop becoming interruptions.
Show us how calls move through your operation. We’ll map what Addie can handle, what systems need to connect, and where people should stay involved.