Terms of Service

1. Agreement & scope

These Terms apply to:

• your access to and use of addietechnology.com and other ATC web pages that link to these Terms;
• consultations, demonstrations, and other ATC interactions that are not governed by a separate written agreement; and
• ATC's managed AI phone-agent, receptionist, workflow-automation, integration, support, and related professional services (the "Services") to the extent a separate written agreement does not replace or modify these Terms.

Our Privacy Policy explains how ATC handles personal information and is incorporated into these Terms where applicable.

2. Commercial agreements & order of precedence

ATC's Services are typically scoped through a proposal, order form, statement of work, or similar written document. That document may specify implementation work, recurring managed-service fees, usage charges, included services, customer dependencies, support expectations, term, cancellation rights, and other commercial terms.

If documents conflict, the following order applies unless the parties expressly agree otherwise in writing:

1. a signed master services agreement, data-processing agreement, or other agreement that expressly states it controls;
2. the applicable signed order form, proposal, or statement of work;
3. these Terms; and
4. general website, sales, or marketing materials.

Marketing pages and public pricing describe available offerings but do not expand a signed scope of work or create a service-level commitment unless expressly incorporated into a written agreement.

3. Eligibility & authority

You must be legally capable of entering into a binding agreement. If you accept these Terms or order Services for a company or other organization, you represent that you have authority to bind that organization.

You agree to provide accurate, current information reasonably needed to scope, configure, administer, support, or bill the Services and to keep material account or project information reasonably up to date.

4. Our services & managed-service model

ATC designs, configures, integrates, tests, launches, monitors, and manages AI-enabled workflows based on the approved deployment. Services may include inbound AI phone agents, AI receptionist workflows, business process automation, connected-system actions, reporting, integrations, and related consulting or support.

The precise functionality of a deployment depends on the approved workflow, available integrations or access methods, customer permissions, third-party provider capabilities, and the systems involved. A feature described generally on our website is not automatically included in every deployment.

Unless a signed agreement states otherwise, ATC may choose the technical tools, hosting, telephony, AI models, vendors, and implementation methods used to deliver the Services, provided we remain responsible for managing the agreed ATC service scope.

5. Customer responsibilities

Customer is responsible for:

• providing lawful, accurate, and appropriate business instructions, content, data, routing rules, and configuration decisions;
• identifying personnel authorized to approve workflows, integrations, transfers, and business rules;
• maintaining the accounts, subscriptions, licenses, permissions, and access needed for customer-controlled systems;
• reviewing material workflow behavior during testing and promptly notifying ATC of material errors, changed business rules, or access changes;
• using the Services in compliance with applicable law, contractual obligations, and third-party rights; and
• maintaining appropriate human oversight for decisions or situations that require professional judgment, safety review, or material discretion.

ATC is not a law firm and does not determine the legal requirements specific to Customer's industry, callers, employees, customers, or jurisdiction.

6. Acceptable use

You may not use, direct, or permit the Services to:

• violate applicable law or facilitate fraud, deception, harassment, unlawful discrimination, threats, or abuse;
• impersonate a real person or misrepresent the identity, origin, sponsorship, or nature of a communication;
• infringe intellectual-property, privacy, publicity, confidentiality, or other rights;
• send or place unlawful spam, telemarketing, robocalls, prerecorded messages, automated texts, or other communications;
• attempt to bypass security controls, obtain unauthorized access, distribute malware, or interfere with ATC or third-party systems;
• use the Services as an emergency-response, 911, life-safety, medical-diagnostic, or other fail-safe system unless ATC has expressly agreed in writing to a separately designed and approved scope; or
• resell, sublicense, reverse engineer, scrape, copy, or commercially exploit ATC's proprietary software, prompts, configuration methods, templates, or service infrastructure except as expressly permitted in writing.

ATC may refuse, suspend, or restrict a workflow that we reasonably believe creates material legal, security, fraud, safety, or abuse risk.

7. AI, calls, messages & recordings

AI-generated interactions

Addie and other AI-enabled workflows use automated systems. AI output may contain errors, omissions, unexpected responses, or other inaccuracies. Customer should not rely on automated output as a substitute for professional, legal, medical, financial, safety-critical, or other qualified human judgment.

ATC's standard approach is to identify Addie as an AI system and to configure human transfer or escalation paths where appropriate to the approved workflow. Customer agrees not to instruct ATC to use deceptive impersonation or to conceal disclosures required by law.

Outbound communications

Outbound calls, texts, or similar automated communications are deployed only within an approved workflow. Customer is responsible for the lawful basis, audience, consent records, do-not-call or opt-out obligations, calling windows, and business purpose applicable to the campaign or workflow. ATC may require documentation or configuration controls before enabling outbound functionality.

Recording and transcription

If a deployment enables call recording or transcription, Customer is responsible for identifying the notice and consent requirements applicable to its calls and jurisdictions. ATC can configure disclosures and workflow behavior based on the agreed requirements, but Customer remains responsible for its legal use of recording and transcription features.

8. Customer data & privacy

As between Customer and ATC, Customer retains its rights in information, records, content, and other data Customer or its end users provide through the Services ("Customer Data"). Customer grants ATC a limited, non-exclusive right to access, host, transmit, transform, and otherwise process Customer Data as reasonably necessary to provide, secure, support, and manage the Services and comply with law.

Customer represents that it has the rights and permissions needed to provide Customer Data and direct ATC's processing of it. Customer should not place highly sensitive or regulated data into a workflow unless the parties have specifically scoped the applicable systems, permissions, controls, and contractual requirements in writing.

Personal information is handled as described in our Privacy Policy and any applicable data-processing terms. Where ATC processes personal information on Customer's behalf, Customer generally determines the business purpose and intended use of the workflow.

9. Connected systems & third-party services

Services may connect to third-party telephony, AI, hosting, email, calendar, CRM, POS, PMS, DMS, ERP, reservation, payment, or other systems selected or approved for a deployment. Third-party services are governed by their own terms, privacy practices, availability, APIs, permissions, and technical limitations.

ATC does not control third-party services and is not responsible for outages, changes, discontinuation, access restrictions, pricing changes, data practices, or failures caused by a third party outside ATC's reasonable control. We may modify a workflow when a third-party system changes, and material changes to the customer's scope may require a revised order or statement of work.

Product names or integration references do not imply a partnership, certification, endorsement, or guaranteed compatibility unless ATC expressly states otherwise in writing.

10. Fees, billing & taxes

Fees, implementation charges, recurring managed-service charges, usage rates, billing frequency, deposits, payment timing, cancellation rights, and any minimum commitments are governed by the applicable proposal, order form, invoice, or other written agreement.

Unless a written agreement states otherwise, Customer is responsible for applicable sales, use, excise, telecommunications, or similar taxes, fees, or government charges associated with the Services, other than taxes based on ATC's net income.

Customer must raise a good-faith billing dispute promptly after receiving the applicable invoice or charge and pay undisputed amounts when due. ATC may suspend paid Services for materially overdue undisputed amounts after reasonable notice when practical.

ATC's website does not currently offer self-service checkout. Payment-card information, when required for a transaction, should be handled through the applicable payment provider rather than submitted through ATC's general contact form.

11. Intellectual property

ATC and its licensors retain all rights in ATC's pre-existing and general-purpose technology, software, service architecture, templates, prompts, methods, know-how, documentation, designs, configuration patterns, tools, and improvements, together with associated intellectual-property rights.

Customer retains ownership of Customer Data and Customer's pre-existing business materials. Ownership or license rights for bespoke deliverables created specifically for Customer are governed by the applicable written order or statement of work.

Subject to Customer's compliance with the applicable agreement, ATC grants Customer a limited, non-exclusive, non-transferable right to use the Services and ATC-provided materials solely for Customer's authorized internal business purposes during the applicable service term.

If you voluntarily provide product or service feedback, you permit ATC to use that feedback without restriction or compensation, provided ATC does not use the feedback in a way that identifies Customer publicly without permission.

12. Confidentiality

Each party may receive nonpublic business, technical, financial, security, pricing, customer, or operational information that a reasonable person would understand to be confidential ("Confidential Information"). The receiving party will use reasonable care to protect Confidential Information and will use it only to perform or receive the Services, exercise rights under the parties' agreement, or comply with law.

Confidential Information does not include information that the receiving party can show was lawfully known without restriction, independently developed without use of the other party's Confidential Information, lawfully received from a third party without a duty of confidentiality, or made public without breach of an obligation.

A separate confidentiality or nondisclosure agreement controls to the extent it imposes different or more specific obligations.

13. Availability, changes & maintenance

ATC will use commercially reasonable efforts to provide the Services described in the applicable written scope. Unless a signed service-level agreement states otherwise, ATC does not promise uninterrupted or error-free availability or a particular uptime percentage.

We may maintain, patch, update, replace, or modify components of the Services for security, reliability, performance, provider compatibility, legal compliance, or operational reasons. We will use reasonable efforts to avoid materially reducing an agreed customer workflow without discussing the impact when practical.

Temporary interruptions may result from maintenance, telecommunications failures, internet or cloud outages, third-party provider incidents, customer systems, changes to APIs, force-majeure events, or other conditions outside ATC's reasonable control.

14. Suspension & termination

Customer cancellation, non-renewal, term commitments, and termination rights for paid Services are governed by the applicable written agreement. Terminating Services does not eliminate payment obligations already accrued before termination.

ATC may suspend or restrict Services when reasonably necessary to address a material security risk, suspected fraud or unlawful activity, material breach, nonpayment, loss of required third-party access, or a legal or provider requirement. Where circumstances permit, ATC will use reasonable efforts to give notice and an opportunity to resolve the issue.

Upon termination, each party will stop using the other party's access credentials and materials except as needed for transition, legal obligations, record retention, or rights that survive termination. Data handling after termination is subject to the applicable written agreement and our Privacy Policy.

15. Disclaimers

EXCEPT FOR EXPRESS COMMITMENTS IN A SIGNED WRITTEN AGREEMENT, AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE WEBSITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." ATC DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

ATC DOES NOT WARRANT THAT AI OUTPUTS WILL BE COMPLETE, ACCURATE, UNIQUE, OR ERROR-FREE; THAT EVERY CALL OR CONNECTED ACTION WILL COMPLETE SUCCESSFULLY; OR THAT THIRD-PARTY SYSTEMS WILL REMAIN AVAILABLE OR COMPATIBLE.

NOTHING ON THE WEBSITE IS A GUARANTEE OF A PARTICULAR BUSINESS, REVENUE, SAVINGS, STAFFING, COMPLIANCE, OR OPERATIONAL RESULT. CUSTOMER REMAINS RESPONSIBLE FOR BUSINESS DECISIONS MADE IN RELIANCE ON THE SERVICES.

16. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE TO THE OTHER FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, ARISING OUT OF OR RELATED TO THE WEBSITE, SERVICES, OR THESE TERMS, EVEN IF ADVISED THAT SUCH DAMAGES ARE POSSIBLE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ATC'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID BY CUSTOMER TO ATC FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. FOR WEBSITE USE OR OTHER UNPAID SERVICES, ATC'S TOTAL AGGREGATE LIABILITY WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100).

These limitations do not apply to liability that cannot lawfully be limited or excluded. A separate signed agreement may state different limitations, in which case that agreement controls.

17. Indemnification

To the extent permitted by law, Customer will defend, indemnify, and hold harmless ATC and its officers, employees, and contractors from third-party claims, damages, fines, penalties, costs, and reasonable attorneys' fees arising from Customer's unlawful use of the Services; Customer Data, content, or instructions that infringe or violate a third party's rights; Customer's breach of these Terms; or Customer's violation of applicable calling, messaging, recording, privacy, or consumer-protection laws.

ATC will provide reasonable notice of an indemnified claim and reasonable cooperation. Customer may not settle a claim in a manner that admits fault by or imposes obligations on ATC without ATC's written consent. Any ATC indemnification obligation is limited to what ATC expressly agrees to in a signed written agreement.

18. Force majeure

Neither party is responsible for delay or failure caused by events beyond its reasonable control, including natural disasters, severe weather, fire, war, terrorism, civil unrest, labor disruptions, government action, epidemics, internet or telecommunications failures, power outages, cyberattacks not caused by the affected party's failure to use reasonable safeguards, or outages of third-party infrastructure or providers. This section does not excuse Customer's obligation to pay amounts already due for Services provided.

19. Changes to these Terms

ATC may update these Terms as our Services, legal requirements, or business practices change. We will post the updated Terms with a new "Last updated" date. If a change materially affects an existing paid customer relationship, the applicable written agreement will determine whether additional notice or consent is required.

Continued use of the website after updated Terms become effective constitutes acceptance of the updated website terms to the extent permitted by law.

20. Governing law & disputes

Unless a separate signed agreement states otherwise, these Terms are governed by the laws of the State of Arizona, without regard to conflict-of-law principles. Subject to any rights that cannot be waived under applicable law, the state and federal courts located in Pinal County, Arizona will have exclusive jurisdiction over disputes arising from these Terms or the Services.

Before filing a lawsuit, the parties agree to make a good-faith effort to resolve the dispute through direct business discussions for at least thirty (30) days after one party provides written notice describing the dispute, unless urgent injunctive or equitable relief is reasonably necessary.

21. General terms

• Assignment. Customer may not assign these Terms or a paid service agreement without ATC's prior written consent, except as permitted in the applicable written agreement. ATC may assign an agreement in connection with a merger, acquisition, financing, reorganization, or sale of substantially all relevant assets.
• Severability. If a provision is held unenforceable, it will be limited to the minimum extent necessary and the remaining provisions will remain in effect.
• No waiver. Failure to enforce a provision is not a waiver of the right to enforce it later.
• Independent contractors. The parties are independent contractors. These Terms do not create a partnership, joint venture, employment, fiduciary, franchise, or agency relationship.
• No third-party beneficiaries. Except where a written agreement expressly says otherwise, these Terms do not create rights for third parties.
• Survival. Payment obligations and provisions concerning intellectual property, confidentiality, disclaimers, liability, indemnification, dispute resolution, and any terms that by their nature should survive will survive termination.

22. Contact us

Questions about these Terms or ATC's Services may be sent to:

For privacy questions or requests involving personal information, please also review our Privacy Policy.